Businesses in the digital age: The myths and realities of using managed IT services

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Information technology (IT) has become ubiquitous in the business landscape, as enterprises big and small have come to rely on a wide range of tech tools and solutions to streamline their operations and boost efficiency and productivity. In a natural progression, this increasing dependence on digital technologies has resulted in the emergence and prevalence of specialized IT services. Companies that want to leverage the power of tech advancements to stay ahead in the game but lack the skills and resources to do so can partner up with specialized professionals and let them handle their IT operations, from data storage and cybersecurity to managing their entire IT infrastructure. That’s how managed service providers (MSPs) entered the picture. 

Managed IT services have been around for decades, so most entrepreneurs and business professionals should be well-acquainted with them by now. However, despite – or precisely because of – their widespread use, a plethora of myths and misconceptions have grown around them, making it difficult for companies to maintain an objective and impartial perspective on the matter and thus affecting their decision-making process. 

So, let us take a look at some of the most common myths that have been muddying the IT service waters over the years and uncover the truth behind them. 

Managed IT services are the purview of large companies 

Probably the most common fallacy related to managed IT services that still persists today is that they’re designed and destined exclusively for large companies. That may have been the case back in the day when only larger firms and corporations had access to tech and needed to hire IT specialists. 

However, times have changed, and so has the way companies operate. In the age of digitalization, technology has become a key feature for all businesses. At the same time, MSPs have also diversified their offering, providing tailored solutions that match the needs and requirements of small and big enterprises alike. Therefore, managed IT services can be used by and benefit all companies, regardless of size or industry. 

While it might be true that a firm with only a couple of employees may not necessarily require an army of IT professionals to address their tech needs, for the vast majority of SMEs, managed IT services can make a huge difference. SMEs often struggle to stay on top of their systems because they’re usually short on resources and tech-savvy employees. In this situation, the best solution is to outsource their IT responsibilities to specialized providers in their region. For example, looking for an MSP in Los Angeles can help you get in touch with knowledgeable IT professionals who have a good understanding of the local business landscape, allowing them to deliver the right solutions for your company.    

Managed IT services are extremely expensive 

Managed IT services, like any other business expense, do have a cost. However, to say they’ll drain an organization’s resources completely is a vast oversimplification.

The challenge is that many companies still view IT services as an unnecessary expense they can’t afford. This misconception makes them reluctant to consider outsourcing.

The reality is, managed IT service costs vary greatly depending on the provider. This means you’re highly likely to find a company that fits your budget. Furthermore, when you factor in the costs of building your own IT team or the potential risks of poor IT management, managed IT services become a much more cost-effective option. In fact, they can lead to significant savings in the long run.

Resorting to MSPs will cause you to lose control over your company’s tech 

Another misconception that may keep companies from contracting the services of MSPs is the fear of losing control over their IT infrastructure and associated assets. Although it’s understandable that handing over the reins of your company’s IT services to an outsourcing partner can feel a bit daunting, it doesn’t equate to loss of control.  

First of all, by running a thorough vetting process, you are able to choose a capable MSP that will handle all your business processes responsibly and keep everything running smoothly without overstepping their authority. Options abound everywhere, but especially in larger cities with a thriving tech scene. For instance, when you search for an IT company Los Angeles online, you are met with a long list of highly reputable providers with years of experience in the field, so finding one that’s right for you shouldn’t be an issue. Once you find a company that matches your requirements, you can start discussing the terms of the agreement so you can establish responsibilities and expectations from the get-go and decide how much power you give your IT partner. Therefore, you’ll maintain full control over your company’s operations while also benefiting from external assistance.  

Outsourcing IT services is only necessary if you don’t have in-house IT support

Some still think that combining managed IT services with in-house IT support is overkill, and companies should choose one or the other. In reality, these two options don’t exclude but complement each other, so businesses can benefit greatly from having both an in-house IT department and the assistance of an MSP.

While your IT staff can stay in charge of daily IT tasks, third-party IT experts can step in when more intricate issues arise, providing you with access to specialized skills and resources that your team lacks. Combining these two approaches allows you to cover all your bases and set up a more solid IT infrastructure for your company.  

Final thoughts 

Whether you’re thinking about handing over some or all of your IT services to a third-party provider, knowing exactly what you’re getting into before making the leap is crucial. So, don’t let these common myths and misconceptions mislead you and influence your choices. Do your due diligence, verify facts, and remain objective if you want to make a wise and informed decision. 

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